Customer experiences

Offer customer what they really appreciate and keep their experience emotionally positive. It will generate customers’ reciprocity, which would result in a good payoff for your brand. We implement CRM and sales best process on CRM to ensure your sales and customer service personel adopting the best selling practices.

Positive Customer Experiences
Turn a lead into a customer & Boost your Revenue

Good perception and better desire towards your brand are often a result of your customers’ positive experiences along their buying journeys. The more delighted your customers are, the more willing they become to move along the journey and end up paying for your services again and again.

Detail of services

Customer Experience Management

CRM help to ensure great and consistent customer experience across different touch-points and channels.

  • CRM Initial Setup
  • CRM Training
  • CRM to enhance process streamlining and automation
giải pháp thương hiệu và hiệu suất làm việc branding simple HOME
giải pháp thương hiệu và hiệu suất làm việc branding simple HOME

Detail of services

Customer Journey Mapping

Customer Journey Mapping plays a key role in analyzing, reviewing and improving customer total experience across different touch points. 

  • Identifying customers’ pain-points, expectation and emotion (if any) at each stages in customer journey
  • Mapping out those emotion, pain points, expectation to see effect to customer experience
  • Train employees to resolve pain points or enhance their customers’ total experience

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Customer Loyalty Programmes

The gist of Customer Loyalty Programmes is to keep customer loyal to the brand.

  • Exploring initiatives for Customer Loyalty Programmes based on insights about target customers
  • Finalising on initiative that is most likely to impact target customer’s behaviours
  • Integrate with CRM to enhance customer experiences

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Other services

A very important signal for improving your business and staying ahead in the competition is nowhere else but in your customer feedback. We design researches and analyses aimed at your customers to extract valuable insights that support your business growth.